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Something’s wrong with your website or you need help setting up your email app? Ask us anything you want, and our support team will do their best to assist you.

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Submit your inquiry via live chat, email or ticket, and you will get a response within 15 minutes. Our support team have processed over a million tickets with an average response time of 7 minutes!

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You can submit us a ticket at suresupport.com. If you do not have a support account yet, please kindly sign up for your free account through http://www.suresupport.com/new.

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Our ticketing system is designed, so that we can process customer requests securely and quickly. It has features that email does not have, such as history, logs, and statistics allowing us to resolve customer issues more efficiently.

Frequently asked questions

You can contact us by email at support@suresupport.com or submit a ticket at SureSupport.com Make sure to specify your domain and as much details as you can. We will get back to you within 15 minutes. Guaranteed!
Our online knowledge base contains extensive tutorials and manuals that cover every aspect of our hosting service – from setting up the most popular email clients to installing Node.JS apps.

We do not. We feel written correspondence maintains a higher level of accuracy, and given our support structure, email is less time consuming.

Unlike many hosting providers we do not require payment for technical support.